Returns & Exchanges

We want you to love your eco-friendly products, but if you're not completely satisfied with your purchase, we offer a 30-day money-back guarantee. If our toilet paper isn't the right fit for your bottom, we'll make it right with a full refund or exchange.

Return Process

• 1.
  Contact Our Support Team

  Send an email to our customer love team with your order number and the reason for your return request.

• 2.
  Receive Return Authorization

  Our team will review your request and provide a return shipping label or instructions for your specific location.

• 3.
  Pack and Ship

  Securely package the items in their original boxes and drop the parcel off at your nearest Australia Post location.

• 4.
  Get Reimbursed

  Once we receive the returned goods at our warehouse, we will process your refund back to your original payment method within 5-7 business days.